An Introduction to Organizational Behaviour

Table of Contents

About the Authors

Acknowledgments

Dedications

Preface

Chapter 1: Organizational Behavior

Chapter Introduction

Understanding Organizational Behavior

Understanding Your Learning Style

Understanding How OB Research Is Done

Trends and Changes

Conclusion

Exercises

Chapter 2: Managing Demographic and Cultural Diversity

Chapter Introduction

Demographic Diversity

Cultural Diversity

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 3: Understanding People at Work: Individual Differences and Perception

Chapter Introduction

The Interactionist Perspective: The Role of Fit

Individual Differences: Values and Personality

Perception

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 4: Individual Attitudes and Behaviors

Chapter Introduction

Work Attitudes

Work Behaviors

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 5: Theories of Motivation

Chapter Introduction

Need-Based Theories of Motivation

Process-Based Theories

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 6: Designing a Motivating Work Environment

Chapter Introduction

Motivating Employees Through Job Design

Motivating Employees Through Goal Setting

Motivating Employees Through Performance Appraisals

Motivating Employees Through Performance Incentives

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 7: Managing Stress and Emotions

Chapter Introduction

What Is Stress?

Avoiding and Managing Stress

What Are Emotions?

Emotions at Work

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 8: Communication

Chapter Introduction

Understanding Communication

Communication Barriers

Different Types of Communication and Channels

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 9: Managing Groups and Teams

Chapter Introduction

Group Dynamics

Understanding Team Design Characteristics

Management of Teams

Barriers to Effective Teams

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 10: Conflict and Negotiations

Chapter Introduction

Understanding Conflict

Causes and Outcomes of Conflict

Conflict Management

Negotiations

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 11: Making Decisions

Chapter Introduction

Understanding Decision Making

Faulty Decision Making

Decision Making in Groups

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 12: Leading People Within Organizations

Chapter Introduction

Who Is a Leader? Trait Approaches to Leadership

What Do Leaders Do? Behavioral Approaches to Leadership

What Is the Role of the Context? Contingency Approaches to Leadership

What’s New? Contemporary Approaches to Leadership

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 13: Power and Politics

Chapter Introduction

The Basics of Power

The Power to Influence

Organizational Politics

Understanding Social Networks

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 14: Organizational Structure and Change

Chapter Introduction

Organizational Structure

Organizational Change

The Role of Ethics and National Culture

Conclusion

Exercises

Chapter 15: Organizational Culture

Chapter Introduction

Understanding Organizational Culture

Characteristics of Organizational Culture

Creating and Maintaining Organizational Culture

Creating Culture Change

The Role of Ethics and National Culture

Conclusion

Exercises